Important Notice on General Insurance Consultation Services (available in foreign languages)
- Information for foreign residents/visitors in Japan
Jan. 29, 2024
We would like to express our deepest sympathies to all who have been affected by the recent earthquake.
Each general insurance company surveys loss or damage to residential buildings and household property covered by earthquake insurance on dwelling risks, and pays claims if the loss or damage exceeds a certain level. In principle, you are not required to submit a certificate of loss or damage (issued by local governments) in order to file an earthquake insurance claim.
In addition, for those who have been affected in areas where the Disaster Relief Act applies, there are cases in which general insurance companies are giving policyholders a grace period to complete the procedures for concluding and paying premiums on continuing various types of general insurance contracts. For more information, please contact your general insurance agent or general insurance company.
|
Company Name |
Types of Consultation Services |
Telephone Numbers |
Service Hours |
Available Languages |
Links to English Websites |
|---|---|---|---|---|---|
|
Aioi Nissay Dowa Insurance Co., Ltd. |
Acceptance of claims |
0120-929-736(toll free) |
24 hours a day, 365 days a year |
English, Chinese, Portuguese, Korean, Indonesian, Thai, Tagalog, Vietnamese, Nepali, French, German, Italian, Spanish, Russian, Malay, Khmer (Cambodian), Burmese |
|
|
Services other than the above |
0120-055-936(toll free) |
Weekdays form 9:00 to 17:00(Closed on Saturdays/Sundays, public holidays, and over the New Year holiday period.) |
- |
||
|
AXA GENERAL INSURANCE COMPANY LIMITED |
Acceptance of claims |
0120-699-644(toll free) |
24 hours a day, 365 days a year |
English, Chinese (Mandarin), Korean, Thai, Vietnamese, Indonesian, Tagalog, Nepali, Portuguese, Spanish, French, German, Italian, Russian, Malay, Myanmar, Khmer |
- |
|
Services other than the above |
0120-999-935(toll free) |
Weekdays form 9:00 to 18:00 Saturdays/Sundays, public holidays from 9:00 to 17:00 |
- |
||
|
E.design Insurance Co.,Ltd. |
Acceptance of claims |
0120-097-050(toll free) |
24 hours a day, 365 days a year |
English, Chinese, Korean, Thai, Vietnamese,Indonesian,Tagalog, Nepali,Burmese, Khmer (Cambodian), Spanish,Portuguese, French, German, Italian, Russian, Malay |
- |
|
Services other than the above |
- |
- |
- |
- |
|
|
Kyoei Fire & Marine Insurance Co., Ltd. |
Acceptance of claims |
0120-044-077(toll free) |
From 9:00 to 17:00, 365 days a year |
English, Chinese（Mandarin Chinese）, Korean, Thai, Vietnamese, Indonesian, Tagalog, Nepali, Portuguese, Spanish, French, German, Italian, Russian, Malay, Mongolian |
- |
|
Services other than the above |
- |
- |
- |
- |
|
|
Saison Automobile Fire Insurance Company |
Acceptance of claims |
Automobile insurance |
24 hours a day, 365 days a year |
English, Chinese, Portuguese, Korean, Indonesian, Thai, Tagalog, Vietnamese, Nepali, French, German, Italian, Spanish, Russian, Malay, Khmer (Cambodian), Burmese, Mongolian, Sinhala, Hindi, Bengali |
- |
|
Services other than the above |
- |
- |
- |
- |
|
|
Sony Assurance Inc. |
Acceptance of claims |
0120-715-155(toll free) |
24 hours a day, 365 days a year |
English, Chinese, Korean, Thai, Vietnamese, Indonesian, Tagalog, Nepali, ,Portuguese, Spanish, French, German, Italian, Russian, Malay, Burmese, Khmer, Mongolia, Sinhalese, Hindi, Bengali |
- |
|
Services other than the above |
- |
- |
- |
- |
|
|
Sompo Japan Insurance Inc. |
Acceptance of claims |
0120-727-110(toll free) |
24 hours a day, 365 days a year |
English, Chinese, Korean, Thai, Vietnamese, Indonesian, Malay, Tagalog, Nepali, Portuguese, Spanish, French, Russian, German, Italian, Burmese, Khmer, Mongolian, Sinhala, Hindi, Bengali |
|
|
Services other than the above |
- |
- |
- |
- |
|
|
THE DAIDO FIRE AND MARINE INSURANCE COMPANY LIMITED |
Acceptance of claims |
0120-119-110(Toll-free) |
24 hours a day, 365 days a year |
English, Chinese, Korean |
|
|
Services other than the above |
- |
- |
- |
- |
|
|
Tokio Marine&Nichido Fire Insurance Co.,Ltd. |
Acceptance of claims |
0120-119-110(Toll-free) |
24 hours a day, 365 days a year |
English, Chinese, Korean, Thai, Vietnamese, Indonesian, Tagalog, Nepali, Spanish, Portuguese, French, German, Italian, Russian, Malay, Hindi, Khmer, Myanmar, Mongolian, Sinhala, Bengali |
|
|
Services other than the above |
- |
- |
- |
- |
|
|
Mitsui Sumitomo Insurance Company, Limited |
Acceptance of claims |
Automobile insurance |
24 hours a day, 365 days a year |
English, Chinese, Korean, Portuguese, Indonesian, Malaysian, Burmese, Khmer, Thai, Tagalog, Vietnamese, Nepali, French, German, Italian, Spanish, Russian |
|
|
Services other than the above |
- |
- |
- |
- |
|
|
Mitsui Direct General Insurance Company, Limited |
Acceptance of claims |
0120-258-312(toll free) |
English：24 hours a day, 365 days a year |
English, Chinese, Portuguese, Korean, Indonesian, Thai, Tagalog, Vietnamese, Nepali, French, German, Italian, Spanish, Russian, Malay, Khmer (Cambodian), Burmese |
- |
|
Services other than the above |
0120-312-770(toll free) |
Weekdays form 9:00 to 17:00(Closed on Saturdays/Sundays, public holidays.) |
- |