Major Activities of the GIAJ

1. Enhancing the dissemination and understanding of general insurance

The GIAJ provides a variety of information about general insurance for enhancing consumers understanding through the website of the GIAJ, and by sending lectors to speech sessions.

2. Responding to consultation, complaints and disputes

The GIAJ operates the Sonpo ADR center (General insurance Counseling and ADR Center) to answer consumer inquires and carry out proceedings for complaint and dispute resolution from a neutral, fair standpoint as a designated dispute resolution organization under the Insurance Business Law.

3. Improving the quality of insurance business administration

The GIAJ makes use of its position as a third-party organization to improve the quality of industry-wide business through advancing measures based on consumer opinions while establishing many other guidelines.

4. Maintaining and improving the business environment of general insurance

The GIAJ plays key roles in industry-wide systems, such as earthquake insurance. It also carries out research and study, and issues various requests and proposals of the general insurance industry in order to maintain and improve the business environment.

5. Preventing / reducing damage caused by accidents, disasters and crimes

The GIAJ makes efforts to reduce social losses by conducting educational activities and submitting proposals for traffic safety, and disaster and crime prevention.

6. Education and Examinations for agents and solicitors

The GIAJ implements educational programs and the examination system in order to enhance the quality of insurance solicitation.

7. Contribution to the Global Community

The GIAJ actively participates in the International Association of Insurance Supervisors (IAIS) standard setting activities, closely monitoring and advocating multilateral and regional trade discussions, enhancing exchanges and cooperation with overseas insurance markets, and holding international seminars with participants from the East Asian region such as the Insurance School (Non-Life) of Japan (ISJ).

GIAJ Activities: Further Information

Every year, the General Insurance Association of Japan (GIAJ) publishes "FACT BOOK" in Japanese and English. While the Japanese version gives further information in addition to statistical data, the English version mainly provides information on our member company's business results based on various statistical data.

As some of the information found in the Japanese edition has been translated into English (as seen in the link), we hope both English FACT BOOK and translated information of Japanese edition will help improve understanding of the Japanese general insurance industry.

2016 GIAJ FACT BOOK (Major Activities) (PDF 5.25MB)